In the unlikely event that you encounter a problem with FolderMatch, please contact us. At the end of this troubleshooting section, you will find a list of ways to contact us.

 

Reproducibility is crucial when troubleshooting issues. We can't fix problems that we can't reproduce. Please note the steps you executed before the problem occurred.

 

After the problem occurs, restart Windows and then run the program again. Attempt to reproduce the problem using the steps you've documented. Does the error occur again? Or is this a one-time occurrence? If it is a one-time occurrence, there is no need to contact us. Sometimes Windows gets out of sync and causes unusual behavior.

 

If the problem is reproducible, how does the problem manifest itself? Does the program lock up your computer? Does it produce erroneous results? Does it generate an error message? If the program displays an error message, please write down the exact wording or take a screenshot of the error message window.

 

Are you experiencing similar problems with other programs? If so, FolderMatch may not be the culprit.

 

If, after considering all the above information, it still appears that there is a bug in FolderMatch, please contact us at:

 

Internet Support Form:

 

http://www.saltybrine.com/spt.htm

 

Please mention which version of Windows and FolderMatch that you have.  Describe the symptoms and the steps required to reproduce the problem.

 

Some Known Issues:

 

See the Frequently Asked Questions page on our website for a list of known issues and their solutions.